‘From Paul and Tanya right through to the service and engineering team, we really feel like we’re part of one big family’
‘Even when we’ve been selecting builders for our new sites, we haven’t just considered the price. The most important thing is whether we think we’ll get on with the people. I’m a big believer in ‘nice people attracting nice people’ and we follow that through in everything we do from our suppliers and our own teams through to the relationships that we build with our customers and within our local communities.’
There’s a lot of doom and gloom within the industry with businesses closing and cost prices rising. Mat was kind enough to share how Rockfish continues to be a successful thriving business with ongoing expansion plans.
‘We keep our business concept ‘pure and simple’. We don’t make it complicated because that puts extra pressure on us and affects the quality of our product. With coastal locations we benefit from a summer peak but our local trade keeps the business going 365 days a year. It’s important for us to be part of the community so we’re always looking at ways to do this through sponsorship and supporting local events etc.’
‘Whilst fish prices are going up, as a business we’re trying to ensure that we keep our pricing sensible. To do this, we’ve cut out the middleman and have set up our own supply network through Brixham fish market. We then centrally cut and portion the fish for our shops and restaurants.’